We understand how important is to receive your order within a couple of business days. We are proud to say that we are able to offer you Fast and Free shipping if you live in Canada or the US. Typically we process your order within 2 days, although we reserve the right to slightly prolong this timeframe, in the cases where your order was placed during the busy shopping times throughout the year, such as Christmas. Canadian orders usually arrive within 1-5 business days, and for the US orders it can take between 2-7 business days, based on your address proximity to Vancouver, Canada.
If you notice an error on your order confirmation email, please notify us immediately so we correct the mistake right the way.
Do you ship worldwide?
Yes. At the moment we ship our Letter Boards to 40 countries in addition to Canada and USA. These countries in alphabetical order are:
We do not ship to APO/FPO addresses.
What about customs?
We are not responsible for any customs fees you get charged when you receive your order. By purchasing our products, you consent that one or more packages that you bought may incur custom fees when they arrive in your country.
How do you ship packages?
Most Canadian and US orders are shipped via UPS, Purolator, Canpar, FedEx, Canada Post, or USPS. In regards to international orders, we usually ship via UPS, Purolator, or DHL International, unless stated otherwise on the day of.
How long does shipping take?
Below are our shipping time estimates based on our practice. Very often, your package will arrive much quicker than our average estimate.
|Location||*Estimated Shipping Time|
|Canada||1-5 Business Days – FREE SHIPPING|
|United States||2-7 Business Days – FREE SHIPPING|
|Europe||6-12 Business Days|
|Australia, New Zealand||6-12 Business Days|
|Asia||6-10 Business Days|
|Africa||8-15 Business Days|
*This doesn’t include our 1-2 day processing time.
Note: A business day is considered every official working day of the week. Another common term is working day. Typically, these are the days between and including Monday to Friday and do not include public holidays and weekends.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. Use our Tracking page to track your order.