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Shipping Information

We understand how important is to receive your order within a couple of business days. We are proud to say that we are able to offer you Fast and Free shipping if you live in Canada or the US. Typically we process your order within 2 days, although we reserve the right to slightly prolong this timeframe, in the cases where your order was placed during the busy shopping times throughout the year, such as Christmas. Canadian orders usually arrive within 1-5 business days, and for the US orders it can take between 2-7 business days, based on your address proximity to Vancouver, Canada.

If you notice an error on your order confirmation email, please notify us immediately so we correct the mistake right the way.

Do you ship worldwide?

Yes. At the moment we ship our Letter Boards to 40 countries in addition to Canada and USA. These countries in alphabetical order are:

 

Australia

Austira

Belgium

Bulgaria

Croatia

Cypris

Czech Republic

Denmark

Finland

France

Germany

Greece

Guam

Guernsey

Hungary

Iceland

Ireland

Italy

Japan

Jersey

Liechtenstein

Luxembourg

Malta

Monaco

Netherlands

New Zealand

Norway

Poland

Portugal

Puerto Rico

Romania

San Marino

Serbia

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

United Kingdom

We do not ship to APO/FPO addresses.

What about customs?

We are not responsible for any customs fees you get charged when you receive your order. By purchasing our products, you consent that one or more packages that you bought may incur custom fees when they arrive in your country.

How do you ship packages?

Most Canadian and US orders are shipped via UPS, Purolator, Canpar, FedEx, Canada Post, or USPS. In regards to international orders, we usually ship via UPS, Purolator, or DHL International, unless stated otherwise on the day of.

How long does shipping take?

Below are our shipping time estimates based on our practice. Very often, your package will arrive much quicker than our average estimate.

Location*Estimated Shipping Time
Canada1-5 Business Days – FREE SHIPPING
United States2-7 Business Days – FREE SHIPPING
Europe6-12 Business Days
Australia, New Zealand6-12 Business Days
Asia6-10 Business Days
Africa8-15 Business Days

*This doesn’t include our 1-2 day processing time.

Note: A business day is considered every official working day of the week. Another common term is working day. Typically, these are the days between and including Monday to Friday and do not include public holidays and weekends.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. Use our Tracking page to track your order.